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FAQ

The Answers You Need

While working with customers, we’re constantly learning about their needs and managing inquiries that arise. As a result, we’ve included a list of 30 frequently asked questions along with answers in order to provide additional support. If your question isn’t addressed below, get in touch with us and we’ll provide the information you need.

Date Updated:

04/July/2020

COVID-19 UPDATE.

  1. We are closed to the Public, due to the Coronavirus, Social Distancing, Government Guidelines and Risk Assessments. 

  2. We are not taking any bookings at this time. Please subscribe, or follow our Facebook page to keep updated on when we will reopen.

  3. Would you like to help us, help you by completing a Questionnaire? LINK HERE.

  4. The government strongly advises against community centres opening for indoor fitness and sport activity. (04/July/2020).

  5. We are categorised as a multipurpose building, therefore there multiple different guidelines to follow, depending on the purpose of hire/use.

  6. Please note we are running a Covid 19 food Bank, Further details HERE.

BEST WAY TO CONTACT US?

  1. Email: Info@communitycentrebirmingham.co.uk (an email shall be answered quicker, as it goes directly to the Manager)

  2. Send us a message via the contact form on this website.

  3. Message us on Facebook

  4. Phone us: telephone service unavailable at this time.

(Please see Covid-19 Update)

HOW DO I PLACE A BOOKING?

  1. Please call into the centre Mondays 9am-7pm. To view the hall please call in between 11am-5pm.

  2. Message us on Facebook: https://www.facebook.com/StWilfridsCommunityCentreBirmingham/

  3. Email us - info@communitycentrebirmingham.co.uk

  4. Complete a Enquiry Form Here.

  5. Mondays & Fridays are unavailable due to community events.

  6. Please note: We do not have a Kitchen available as part of any hire.

(Please see Covid-19 Update)

DO YOU SUGGEST ANY CATERING COMPANIES?

Yes:

Catering Options Available. Please ask at time of enquiry.

HOW MUCH IS IT PER HOUR?

Mon-Thurs £20ph*

Sat & Sun £25ph*

Reduced rates for Registered Charities:
(New clients are required to provide a letter of authorisation on their company’s headed paper including the VAT registration number and/or charity number. Charity rates cannot be granted without the charity number being provided in this manner.)

(*subject to change due to covid 19)

HOW DO I PAY?

We accept cash. Electronic payments available at the time of booking.

HOW MANY CHAIRS DO YOU HAVE?

Hall X100 Chairs
Lounge X20 Chairs
We have white chair covers available for hire at your event £1 each, Sash 50p each. (various colours available please ask when you book)

ARE STAFF DBS CHECKED?

Yes, both Managers Steve and Karen are both cleared with enhanced DBS checks, plus all volunteers are dbs checked.

HOW MANY TABLES DO YOU HAVE IN THE HALL?

We have ten rectangular tables (24"/53") in the hall.
You may bring in outside hired tables if required.
We have x8 banqueting tables (24"/70"). available to hire at £8 each for events.

WHEN CAN WE HAVE THE HALL - CENTRE UNTIL (WE ARE LOOKING TO HOLD AN EVENING PARTY)

The Centre and Hall is available from 9am-12 midnight 7 days a week, subject to availability and terms and conditions of hire.
**Alcohol is served until 11pm**
**Music must stop by 11pm**

WHAT ARE YOUR TERMS AND CONDITIONS OF HIRE?

Hire Terms and Conditions - Link coming soon.
Use of Licensed Bar Terms and Conditions
We have further Terms and Conditions that not need apply to all, they are available at time of booking.

WHAT IS INCLUDED IN THE PRICE?

The hire of the venue includes the use of tables and chairs in the rooms hired only.

DO YOU ACCEPT 18TH & 21ST BIRTHDAY PARTIES INCLUDING LICENSED BAR?

Subject to risk assessment and Terms and Conditions of Hire of the Licensee. Please contact us

DO YOU HAVE STREET VIEW - VIRTUAL WALKAROUND 360 OF INSIDE THE CENTRE

This was created complimentary for us in 2014, since then we have had many refurbishments.

Yes HERE - Link Coming Soon.
Mobile View HERE -
Link Coming Soon.

IS THERE DISABLED ACCESS AT ST WILFRIDS COMMUNITY CENTRE?

Yes, all public areas of the venue are fully accessible for disabled and elderly guests. Plus, we have disabled toilets (Key on request).

DO YOU HAVE A LICENSED BAR? CAN WE BRING OUR OWN ALCOHOL?

We have a Licensed bar situated in the lounge. NO you cannot bring in or consume your own supplied alcohol, this is against our terms and conditions of hire, we are a licensed premises.

This is non - negotiable Term that we will enforce very strictly.

We do not accept your own supplied or consumption of alcoholic drinks, failure to comply with this will result in the forfeit of your security deposit.

NO CHILDREN ALLOWED INTO BAR AREA UNLESS ACCOMPANIED BY AN ADULT

  • “Child” means an individual aged under 16,

  • A child is unaccompanied if he is not in the company of an individual aged 18 or over.

Hirers / guests are not permitted to supply any of their own alcoholic drink whatsoever. We reserve the right to remove and discard any items bought into the venue.

Considerations for some items may be approved, however surcharges may apply. Consumption of own alcoholic drinks on our premises is against our terms of hire. Therefore this will result in the closure of the bar and forfeit of your security deposit.

MINIMUM BAR SPEND

The Licensed Bar minimum spend only applies only to a few bookings (majority of cases you can have the option of no minimum spend from Jan 2018)

What is a minimum Bar spend?

A minimum Bar spend is the minimum amount of money that needs to be spent over the Bar during your event.

What happens if the minimum Bar spend is not met at my event?

If the minimum Bar spend is not met by the end of your event, the difference will be deducted and kept from your bar deposit.

Example, the minimum Bar spend for your event is £150, but only £140 is spent over the Bar by the end of your event, the difference of £10 will be kept from your bar deposit.

What is not included in the minimum Bar spend?

Hot drinks, Food and tuck shop items such as sweets and crisps .

CAN WE HAVE NAKED FLAME/CANDLES IN THE COMMUNITY CENTRE?

No not inside, subject to risk assessment, and Terms and Conditions of Hire.
We suggest battery powered.

IS THERE A SECURITY / DAMAGE DEPOSIT REQUIRED?

Yes, all bookings require a security deposit and is required atleast 7 days prior to the event.

CAN WE USE OUR OWN CATERERS, OUR OWN PHOTOGRAPHER, MUSICIAN OR ENTERTAINMENT FOR EVENTS?

Yes
Restrictions apply No:

Chip pan, deep fat fryers, microwaves etc..
In-house Catering is available please ask when you enquire or book your event.

All amplified sound must end by 11pm.

CAN WE HAVE A BOUNCY CASTLE INDOORS?

Yes. We only allow one specific company to provide a indoor bouncy castle at events in our community centre, please contact us for further details. We allow any company to supply at bouncy castle that is placed outside in our large garden.
(Any third party appliance that is used for an event at our community centre must be declared at the time of booking. All outside hired goods are your responsibility and is noted in the ''Hire Terms & Conditions'')

DO YOU HAVE A KITCHEN AVAILABLE AS PART OF A HIRE?

No kitchen available.
Clients usually use chafing dishes for their warm food, outside catering, or ask about our in house catering.

HOW LATE CAN WE GO?

No later than 00.00 Midnight. There will be an additional charge for events extending past 00.00 Midnight.

DO YOU HAVE A CAR PARK?

No, we have adequate on street car parking directly outside the centre, opposite St Wilfrids Junior School. Suitable for approx 30+ cars.

DO WE GET A FREE HOUR OR FREE SETUP TIME?

NO
The time you book from is the time you can access the centre.

CAN WE DECORATE THE ROOM OURSELVES?

Yes.

DO WE HAVE TO CLEAN UP AFTER OUR EVENT?

Yes, (Swcc) must be cleaned after every event otherwise a cleaning charge will be made and you may lose your security deposit.

All rubbish to be put in bin bags and taken home. We do not have a rubbish/recycled collection.

Please include enough time to set-up and clean-up within your hire term.


We do offer a clean-up service should you wish for us to organise it please ask when booking, to discuss this further (there is no set fee for this service, it is worked out on an individual event basis).​

HOW DO I GET MY SECURITY DEPOSIT REFUND?

After the event, the manager will inspect the rooms hired to ensure it has been cleaned and there are no damages.
A refund will be available 7 days after your event. Call into the centre on the day and time specified by the booking organiser or call 07484684065 for an available time and day to collect.
Security deposits shall be held for a reasonable period of time not to exceed 90 days, after which we shall, donate the money to charity. Upon payment to charity, the centre shall have no further liability to any client to the security deposit.

CAN WE HIRE A SPACE FOR A PHOTO SHOOT OR FILMING?

Please contact us to assist you with your enquiry.

COMPLAINT PROCEDURE

We always aim to provide a high standard of care in all our services. Our customers’ views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services it is important that you let us know.
LINK TO FORM

DO YOU HAVE A MINIMUM HIRE?

Yes, for one of bookings its 4 Hours, for a regular, weekly booking it depends on each individual circumstances, but normally 2 hours. (exceptions for those already contracted with us)

Questions? Contact us today, our team is always ready to help.

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